NHS - HOPITALS DO NOT FAIL
Too often these days we
hear that hospitals are failing or that a particular hospital has failed.
HOSPITALS DO NOT FAIL. The people who are appointed to manage and run them
fail. They fail to install the right culture and monitor its performance and
the people who appoint them fail to carry out checks to justify their decision.
They unfortunately put the politics of running the hospital before the needs
and care of the patients. They are prepared to take the salary and the perks,
but apparently not the responsibility, so when they fail they should be
prepared to stand down, or be removed.
The
reality is that the NHS is a service that belongs to the people, for the
people, operated by the people and paid for by the people and everybody that is
employed with in it is being paid with “Tax Payers Pounds”. They should treat
every patient as if they were one of their own relatives, friends, neighbours
or colleagues because the next trolley could well be one of them and they would
expect the very best of treatment and care for them.
There
should be a patient assessment of facilities and performance. People who have
to use the services provided by the NHS, whether minor as an outpatient or
needing major surgery, either as the result of an accident or illness, should
act as our eyes and ears and should, during and after treatment, report on the
service. These reports, especially any negative ones, and ones from concerned
relatives, should go directly to the top so that the senior management are
aware of what is allegedly happening in the hospital that they are ultimately
responsible for.
The situation in the NHS is not just of interest to
patients and their relatives but should be of interest and concern to
everybody. They should actively encourage feedback, welcome it and use it to
improve its services. It is a form of insurance policy, which you keep in a
drawer and hope that you never need but if you do then you expect to find it
fit for purpose,
James
Hancock.
A Good Common Man
( Because of what happens when “good men do nothing“
Edmund Burke)
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